What is the processing time for in stock items to ship?
In-stock items are shipped in 1-3 business days, unless otherwise noted in the item description.

Why has my package not been shipped yet?

In-stock orders usually ship within 3 business days. If your order has not shipped within that timeframe, it is likely because your order contained an out-of-stock or a pre-order item and we are waiting to receive the product from the manufacturer.  Orders that contain both in-stock items and out-of-stock items will ship together once all items become available. All items ordered ship in one package.  See our shipping policy for details.

What is a pre-order item?
A pre-order item is a newly released design that is still in production.  An estimated shipping date can be found in the item description.

How will my order be shipped?

All orders are shipped USPS First Class Mail with tracking.

How will I know when my package has been shipped?
You will receive an email shipping notice that will include the tracking information.

Do all orders include tracking information?
Yes!

Do you ship internationally?
At this time we only ship to US mailing address.  We are currently looking into international shipping options, so please check back soon.

I received my order, but there is an issue I need help with.  Who can I contact?
If you have any issue with your order, please contact us by email so we can assist. troopleadercentral at gmail.com